1. Installation support

If you're experiencing problems installing or registering CoolMedia product, please contact us via our priority contact form.

2. Product documentation

The CoolMedia product manual covers every feature and function in depth. It comes installed with the application but is also available online.

Cool Record Edit Pro
Cool Record Edit Deluxe

3. Tutorial

Check out CoolMedia product Step-by-Step Guide.

Cool Record Edit Pro
Cool Record Edit Deluxe

4. Expert Support

CoolMedia Expert Support puts you in prompt, direct email contact with a CoolMedia representative. All owners of CoolMedia product receive 30 days' complimentary access to Expert Support from the date of registration. Access to Expert Support is also available with a +support technical support subscription.

5. Help Desk

If you can't find an answer to your question in the user manuals and tutorials, contact us via email.
Direct email support