Money Back Guarantee

Within 90 days of purchase, CoolMedia will accept the return of any single user license product purchased from our online store for a refund. To receive a refund, please contact us with the following information:

• Your name
• The product you are returning
• Your order number (if you have it)
• The reason for the return

Upon receipt of your e-mail, we will send you a Letter of Software Destruction. That Letter must be completed and returned to CoolMedia no later than 90 days from the date that CoolMedia sends it to you. (Note: Products purchased from sources other than CoolMedia's online store must be returned to the company where they were purchased and are subject to that company’s return policy.)

After we receive the signed Letter of Software Destruction, the refund process takes two to three weeks. You will be refunded by the same method as your payment.

Original media/shipping charges are not refunded.